Is your practice waiting on the phone with insurance for hours every day?
Mainline calls insurance companies for you, getting coverage breakdowns, and writes them into your practice management software.
Patient verifications
Mainline is verifying 6 patients now
Jessica Wilson
MetLife
Javier Lopez
Aetna
Sarah Davis
Delta Dental
Megan White
Cigna
Brett Hilton
UnitedHealthcare
Omar Khan
Guardian
We built systems that move billions of dollars a month.
Our team built banking and fintech systems at Cash App, Square Capital, and Brigit, moving billions of dollars in transactions for millions of Americans each month. We're bringing that same expertise to dentistry.
Cash App
BrigitCoverage summary
ReadyDeductible
$50
Met
Annual max
$2,000
Remaining $1,500
Preventive
100%
0 waiting period
Major
50%
12 mo waiting
Say goodbye to insurance hold music.
Insurance verification is the tax your front desk pays every single day. Mainline picks up the phone so your team never has to.
- Reclaim the hours your front desk loses to insurance phone calls every week
- Accurate, complete breakdowns for every patient - no more guesswork at check-in
- Benefits written straight back into your PMS, ready before the appointment
From phone tree to PMS, handled for you.
We call the carrier
Mainline's voice AI dials each patient's insurer, navigates the phone tree, and waits on hold - so your front desk never has to.
We pull the full breakdown
It asks the same questions your best coordinator would - deductible, maximums, coverage percentages, waiting periods, history - and confirms the details for accuracy.
We write it into your PMS
Verified benefits land in your practice management system before the appointment. Anything unclear is flagged for a human to review - never guessed.
Your patients' insurance, all in one place.
Mainline verifies benefits across the carriers your patients actually have - plus the long tail of regional and employer plans.
The ROI of automated verification.
10+ hrs
saved per location, weekly
Front-desk time pulled off hold and back onto patients and production.
20%+
fewer insurance write-offs
Accurate benefits up front means fewer denied claims and surprise adjustments.
$6k+
saved in monthly staffing
Automate the verification queue instead of adding headcount to keep up.
Projected impact for a typical multi-location group. Your results scale with verification volume.
Questions dental groups ask us.
How accurate are the verifications?
Mainline asks the same questions a senior coordinator would and confirms the key details on the call. Anything ambiguous or incomplete is flagged for a human to review rather than guessed - so what lands in your PMS is trustworthy.
How is patient data (PHI) handled?
Protecting PHI is foundational to Mainline. We handle patient and insurance data under HIPAA-aligned safeguards and will sign a BAA with your group before any live verifications.
What happens if the AI isn't sure about something?
It never guesses. When a carrier response is unclear or incomplete, the verification is flagged for a human to review before anything is written back to your system.
Which practice management systems do you support?
We're prioritizing the systems our early dental-group partners already run on. Tell us which PMS your group uses on a discovery call and we'll confirm fit.
Which insurance carriers can you call?
All the major carriers - Delta Dental, MetLife, Cigna, Aetna, UnitedHealthcare, Guardian and more. If your patients carry it, we can verify it.
Why wouldn't I just build my own AI tools?
You could, but building reliable AI software is rarely as simple as connecting to AI models.
For most dental organizations, this would mean building their first production-grade software product from scratch. That can take months or years before it is reliable enough for daily operations.
You need technical talent, workflow design, integrations, security, monitoring, exception handling, support, and ongoing maintenance as both AI models and practice needs change.
Mainline gives dental teams the benefits of modern automation without requiring them to invest in building, maintaining, or integrating complex software.
Let's talk about your verification workflow.
Grab a 30-minute discovery call - pick a time that works for you below.